Riviera Maya Luxury Vacation Rentals

Property manager Jorge was very helpful

5 Mar

Property manager Jorge was very helpful

Review for Villa Carolina Mexico
David
4 years ago
Property manager Jorge was very helpful. Purchased provisions for us on a regular basis. House cleaner wiped surfaces, but failed to actually “clean” anything, also did not speak English. The home is showing signs of age with varying states of disrepair. Several child safety issues (eroded soil at beach side patio, exposed outlets, etc.). The beach was covered in seaweed and raked once by the property manager. Adjacent properties were consistently cleaned of the seaweed. House needs better written instructions for everyday elements (e.g. TV, A/C, kitchen…). Gas stove broke day one and was only able to be used with hand held lighter. Griddle center never worked again. My family and I are very tolerant, and we had a great time together, however the home didn’t live up to the 5 star expectations. As a former investment property owner, I get how hard it is to maintain a shore front property, but the fact is…it’s worth the effort when managed in deep detail.

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